Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Products/Services Questions

Account Questions

Technical Questions

Contact Questions

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Returns and Exchanges

What is your return policy?
Most items are returnable within 30 days of delivery for a refund to the original payment method. Returns made days 31–60 are typically eligible for store credit / gift card (where supported). To start a return, please visit our Returns page and follow the instructions.

How do I track my order?
After shipment, you’ll receive a shipping confirmation email with a tracking number. You can also track it via Account → Orders or on the carrier’s website.

Can I cancel or modify my order?
We process orders quickly. If you need to change or cancel, please contact us ASAP at support@nigtlyn.com
 or via live chat. If the order has shipped, changes may not be possible—please start a return after delivery.

Do you have a physical store?
We currently operate online only. We offer convenient shipping and returns; any future pickup/store options will be posted on our Shipping & Returns page.

3. Happy cards

Happy Cards are a type of prepaid card with multiple categories. These prepaid cards give customers more choice and flexibility with no fee.

We have partnered with Happy Cards, and is featured on the Happy Teen, Happy Lady, and Happy Her prepaid cards. These prepaid cards are redeemable at all Sephora locations in the US and online.
How to Use Online and Check the Balance:
To make an online purchase:
  1. Select CREDIT as the payment method.
  2. Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
  3. If prompted for a billing address, enter your shipping address.
  4. If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method
  • The Card is redeemable only at the merchants whose logos appear on the front of the Card.
  • There are no fees.
  • To check the balance call 855-606-3494.
  • The funds on these gift cards do not expire, but if the valid thru date on the gift card has passed, call 855-606-3494 for a replacement card mailed at no cost.
  • These cards cannot be replaced if lost or stolen. Treat them as you would cash.



1. Finding Products

Search for Products
Know exactly what you want? Or perhaps you're just searching for a matte lipstick? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer."
Search for Brands
Looking for a favorite or new brand? The fastest way is to use our Brand Index. Click “Brands” at the top of any page, then select “Brands A–Z” to see the complete list (listed alphabetically). Please note that brand availability may vary by region and inventory, and some brands may be temporarily unavailable online.
Search for Gifts
Searching for that perfect gift? Trying to stay within a budget? Browse our Gifts section to view the newest gift sets and selections for the season.
Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, formulations, and sizes are listed below the detail text.
Product Ingredients
To view the ingredients of any particular product, just click "Details" underneath the product details and click on the tab that says “Ingredients” to view the full list of ingredients.
Product Availability & Out of Stock Products
nigtlyn carries thousands of products across many brands, and some items may be temporarily out of stock. Inventory is replenished weekly, and certain high-demand items may be restocked on a rolling daily basis. Some product pages include an “Email me when available” notification—turn it on to be alerted when the item returns. If a page shows “coming soon” or “temporarily out of stock,” please check back again.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.

Order status & history

Tracking an Order
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed" Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Partially Canceled Orders

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.

Call us

1-514- Ecomposer (+1 514-832-4810) (U.S. or Canada) 
Hearing impaired/TTY 1-888-866-9845
Representatives or Beauty Advisors are available: 

MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT