Privacy Policy

Effective Date: 2020-10-21
Welcome to nigtlyn (“we,” “us,” or “our”). This policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or interact with us, and describes your privacy rights. By using our site, you agree to this Policy.

1. Information We Collect

Device & browsing data: IP address, browser type, device identifiers, pages viewed, time spent, referrers, cookies and similar technologies.
Order & account data: name, shipping/billing address, email, phone, payment details (processed by payment providers; we receive tokens/authorization results), order contents, and shipment details.
Support & communications: messages you send via email, chat, forms, or social channels.
Marketing preferences: subscription status, preferences, surveys or feedback.
Minors: Our site is not directed to children under 13 (or higher local age such as 16). If you believe we collected data from a minor, contact us to delete it.

2. How We Use Information

To create/manage accounts; process and fulfill orders; provide shipping updates and customer support; detect and prevent fraud; secure and maintain our services; improve products and personalize experiences; send marketing communications with your consent (you may unsubscribe at any time); comply with legal, tax, and regulatory obligations.

3. Cookies & Similar Technologies

We use strictly necessary, functional, performance/analytics, and advertising/targeting cookies. You can manage cookies in your browser or via our site’s cookie banner/preferences (where available). Disabling certain cookies may affect site functionality. We do not change our practices when receiving “Do Not Track” signals, but we provide opt-outs for interest-based advertising as required by law.

4. Legal Bases (EEA/UK)

Contract performance; our legitimate interests (security, service improvement, fraud prevention); your consent (e.g., marketing); legal obligations; and, in rare cases, vital interests.

5. Sharing & Disclosure

We share necessary data with service providers, including:
— Commerce & hosting: Shopify (storefront and checkout).
— Payments: payment processors and gateways (card acquirers/third-party payment services).
— Fulfillment: warehouses and carriers (shipping and tracking).
— Analytics & ads: platforms such as Google, Meta, TikTok for measurement and targeting (where permitted and subject to opt-out).
— Risk & compliance: anti-fraud tools, customer support platforms, legal/accounting advisors.
— Legal/transactions: where required by law, to protect rights, or during reorganization/merger.
We do not sell your personal information; in some jurisdictions, certain advertising “sharing” may be deemed a “sale/share.” See Section 8 for your opt-out rights.

6. Data Retention

We retain information for as long as needed for the purposes described in this Policy. Order records are typically kept for at least 6 years for tax and compliance. When no longer needed, we delete or de-identify data.

7. International Transfers

Your data may be transferred and stored outside your country/region (e.g., where we or our providers operate). We implement appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

8. Your Rights

EEA/UK/Switzerland: right of access, correction, deletion, restriction/objection, portability, and to withdraw consent; you may also lodge a complaint with your data authority.
California (CPRA): rights to know, delete, correct, opt-out of the “sale or sharing” of personal information, limit use of sensitive personal information, and non-discrimination.
How to exercise: email support@nigtlyn.com with “Privacy Request,” or use the privacy links in our footer. We may need to verify your identity before fulfilling requests.

9. Security

We use technical and organizational measures (access controls, encrypted transport, least-privilege practices) to safeguard information. No method is 100% secure; please protect your credentials.

10. Changes to This Policy

We may update this Policy from time to time and will post the revised effective date above. For material changes, we may provide additional notice on the site or via email (where appropriate).

11. Contact Us

For questions, requests, or complaints regarding this Policy or our data practices:
Email: support@nigtlyn.com
Mailing Address: 3820 Boulevard de la Côte-Vertu, Montréal, QC H4R 1P8, Canada.